The elderly are a rapidly growing population group and families don’t always have the time and resources to cater to their needs. This has required improvement in both medical and non-medical care. Here will be described and discussed how we can improve the patient care of the elderly in a non-clinical context.
This refers to all aspects of care that are not done by a physician or other health practitioner. The focus is on the patient’s social, physical and psychological needs. It is important for this type of care to be as effective as possible because it can help improve the quality of life for those who need it most. In this blog we will discuss how you can improve non-medical care of your senior relatives or clients by providing some ideas on how you can do so effectively.
How can we improve the quality of patient care?
Elderly patient care has become increasingly demanding, especially during the last couple of decades. The major contributing factor has been the growth of the population above 65 and changing medical policies. Another challenge has occurred due to growing concerns over the prolonged COVID-19 pandemic.
If you’re seeking a successful career in senior care industry, or you’re an established company, consider the following advice how to improve the experience of your clients:
Better access
Many practitioners agree that improved non-medical assistance should include improved access to services. This is the first and foremost requirement to enhance the scope in which professionals can address patient needs. This means greater availability of medical and non-medical personnel, as well as more affordable care.
Reducing waiting time
In both non-medical and medical care, prolonged waiting time can cause unnecessary stress and inconvenience. This is why all services should work to optimize their procedures. Increasing demand dictates that the waiting time be reduced as much as possible. The changes need to be implemented to adequately address patient needs and requirements. Also, it’s crucial to take patient feedback seriously.
Clear information
Clients and families deserve proper and clear information about all aspects of the provided services. This should include the following:
- Precise instructions
- Clear and timely updates
- Opportunities to educate clients about new procedures
- Careful explanation of medical and administrative processes
- Contact information of all professionals that can help out
Administrative reforms
Administration can often feel like an unnecessarily cumbersome part of any medical procedure. If it involves a lot of paperwork you can lose a lot of precious time and energy. When people are looking for a solution for their senior relatives, the last thing they need is additional worries. Hence, any such procedures should be designed in a client friendly way. Hiring professional client care professionals is one step toward a more streamlined approach and more welcoming atmosphere.
Enhanced communication
Communication is vital to overcome feelings of social isolation and loneliness. To make sure that you achieve the best results, keep it open. This means that you should allow more time for questions and focus on building rapport.
Openly expressing gratitude and appreciation can be mutually rewarding for everyone involved. Encouraging the patient to express their wishes without hesitation is vital to safeguard their feelings of autonomy.
Also, many providers are taking a leap forward with technological advancements. This reflects the general trends and changes in the non-medical care industry, as clients can rely on telehealth and similar support services.
Encourage client engagement
You want to map out your journey together, especially if you’re aspiring to provide the best service possible. Your clients should be involved in shaping your policies, by providing constant feedback. Also, do the following in order to improve overall patient and family engagement:
- Involve family members and friends in daily activities
- Build trust through collaboration
- Make sure that patients have a say in their daily plans
- Treat patients with utmost respect
- Focus on potentials, to overcome limitations
Where can I find reliable in-home senior care in Toluca Lake?
Whether you’re living in North Hollywood or anywhere else in Los Angeles County, you can rely on our experts in Toluca Lake. We refer only the most trustworthy professionals that can assist you with a range of daily tasks.
For instance, they can help your elderly relatives manage their personal hygiene, prepare meals, take medication, engage in light physical activities, water the plants or take care of the pets around the household and do some minor cleaning tasks. Call us today to check all the benefits you can reap from our services.
